Discover Our Services
EMCS in numbers
Over the last month our Control Room at EMCS has achieved the following statistics:
Calls answered
88852
Outgoing calls
162074
Number of alarms handled
229767
Peace of mind since 1987
Hi there. We’re EMCS and we’re the largest, truly independent alarm receiving centre (ARC) in the UK. What does that mean? Well, it means we aren’t tied to any alarm company, so we can offer you the freedom to provide whichever alarm/CCTV/lone worker system suits your customers’ needs best.
Need help?
Whether you know what you need and can’t find it, or you just want to ask some questions, we’re here to help. Take a look at our handy FAQs and support section.
Discover our Case Studies
We want you to feel confident putting your trust in EMCS, so why not have a read about some of our current partnerships? It’s easy to see why so many customers choose us.
Downloads
ACPO Policy
The National Police Chiefs’ Council (NPCC) has agreed to these revised requirements being circulated to, and adopted by, Police Forces in England, Wales & Northern Ireland.
Download PDFDownloads
Looking for removed policies, connection request forms and other downloads? All that important stuff is kept here for you, nice and organised.
Looking for removed policies, connection request forms and other downloads? All that important stuff is kept here for you, nice and organised.
ACPO Policy
The National Police Chiefs’ Council (NPCC) has agreed to these revised requirements being circulated to, and adopted by, Police Forces in England, Wales & Northern Ireland.
Download PDFLatest News
Posted 15/10/21
PSTN Switch Off 2025
The 2025 deadline is fast approaching, whereby Openreach aims to have completed their exchange switch-off program. The team at EMCS cannot stress enough how important it is for our Installer partners and the wider installer community to start swapping their legacy PSTN systems with a new product variant.
Read More Posted 20/08/21
Every Second Counts
The next generation of alarm processing to Police forces across the UK is well under way.
Read More Posted 29/04/21
Direct Debit
To help manage your payments you can now “set and then forget” using our new Direct Debits method.
Read More