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Covid-19 Update 15th April

Posted 15/04/2020

Dear Customer,

Firstly, I hope you are all staying healthy and well and that you had a good bank holiday break. Whilst I appreciate that it probably wasn’t quite the type of break that you anticipated, I do hope that you had an opportunity to get some down time and enjoy the nice weather.

Following on from previous correspondence, I wanted to write to check in and provide you all with an update on the situation here at EMCS as the situation around the COVID-19 pandemic unfolds.

As expected, outside of the main operation team we have seen changes to workflow, in response to this and where appropriate, we have reassigned some team members to other departments to ensure service levels are sustained. We have also temporarily reduced staffing levels in some parts of the organisation utilising the Government‘s Job Retention scheme which has enabled us to reduce health risk for individuals, as well as assisting with business continuity efforts.

We are delighted to say that despite the challenging times the measures we have put in place have ensured that we continue to meet all industry performance requirements and we remain focused on ensuring that we can continue to do so. This could of course not be achieved without the hard work and commitment shown by the fantastic team of critical workers we have here at EMCS, the resilience shown throughout this very difficult time has been amazing and I am extremely proud of each and every one of them.

I would also like to highlight that your patience and understanding to date has been greatly appreciated, with a special thanks going to those that have taken the time to send kind messages of gratitude and support, they have all been shared with the team here and have provided a much-needed lift.

On a final note I would like to re-enforce that in these uncertain times EMCS remain dedicated to supporting you and our mutual end-users, primary considerations remain focused on ensuring business continuity and to maintaining service levels, though of course at the forefront of any decision is the wellbeing of our team. Regular reviews are completed both internally and more broadly, so as the situation evolves please rest assured, we will continue to adapt and respond to ensure we are able to fulfil our commitments to you.

As always please do feel free to reach out should you require any further assistance.

Assuring you of our best intentions at all time,

Andrew Barge
Managing Director